Question 1

I need some help placing my order.

Accepted Answer

We are here to help! Feel free to reach out to info@thegiftandbow.com (info@thegiftandbow.com)if you are having any trouble with your order or have any questions. We want to make this experience as easy as possible-so we will get back to you as soon as possible!

Question 2

Can I include a note for the recipient?

Accepted Answer

Of course! All of our gifts come with a complimentary hand written note. Before adding the item to your cart, be sure to use the 
comment section to write your message. Don't forget to let the recipient know who the gift is from!

Question 3

Do you create custom gift bundles/baskets/boxes?

Accepted Answer

Yes! We love creating custom gifts. Please visit our custom order page to place an order. When creating a gift basket, the possibilities are endless. This is why we love designing with the receiver, the occasion and your budget in mind. You can also build your own gift box in our Build Your Own Box section.

Question 4

Will my gift look exactly as shown online?

Accepted Answer

Great question! In the rare case, there may need to be a substitution on a scent or colour of an item. This would include items like candles, soaps, lotions, towels etc. However, the items will always be of equal or greater value and of course will all look beautiful together.

IMPORTANT: Gift bundles that would be shipped through postal service will also be packaged a little differently to ensure safe transport. More specifically, our gift trays and gift bowls containing glass items need to be wrapped with care. This may include bubble wrapping glass items before or after wrapping it in our fabric. This is to ensure safe transport of these items but we promise it will still look fabulous! Once postal shipping becomes available, we will provide more detail about shipping and delivery.

Question 5

Can I add an item to a pre-curated gift bundle?

Accepted Answer

Yes! All you need to do is select the pre-made gift you would like to purchase and add it to your cart. Then, under the "Build Your Own Box" section you can add more items to your cart. We will make sure to include them with your gift. Leave us a note at check out if you need to provide us with any details.

FAQ

The Gift and Bow

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