FAQ

We are here to help! Feel free to reach out to info@thegiftandbow.com if you are having any trouble with your order or have any questions. We want to make this experience as easy as possible-so we will get back to you as soon as possible!

Of course! All of our gifts come with a complimentary hand written note. Before adding the item to your cart, be sure to use the comment section to write your message. Don't forget to let the recipient know who the gift is from!

Yes! We love creating custom gifts. Please visit our custom order page to place an order. When creating a gift basket, the possibilities are endless. This is why we love designing with the receiver, the occasion and your budget in mind. You can also build your own gift box in our Build Your Own Box section.

Great question! In the rare case, there may need to be a substitution on a scent or colour of an item. This would include items like candles, soaps, lotions, towels etc. However, the items will always be of equal or greater value and of course will all look beautiful together. IMPORTANT: Gift bundles that would be shipped through postal service will also be packaged a little differently to ensure safe transport. More specifically, our gift trays and gift bowls containing glass items need to be wrapped with care. This may include bubble wrapping glass items before or after wrapping it in our fabric. This is to ensure safe transport of these items but we promise it will still look fabulous! Once postal shipping becomes available, we will provide more detail about shipping and delivery.

Yes! All you need to do is select the pre-made gift you would like to purchase and add it to your cart. Then, under the "Build Your Own Box" section you can add more items to your cart. We will make sure to include them with your gift. Leave us a note at check out if you need to provide us with any details.

We offer Canada wide shipping and Local Delivery within the GTA. The postal service we are currently using is Canada Post. Depending on your location, you will have the option of Standard Shipping or Xpresspost. Local deliveries are hand deliveries within Toronto and the Greater Toronto Area. Charges are $14 or $18 depending on your location within the GTA. Our deliveries are made between 1-3 business days using this method. If there is a specific date you would like the item delivered (birthday, special occasion etc) please email info@thegiftandbow.com to arrange for a specific delivery date or write a note for us at checkout. There is currently no local pick up option available.

​We have all been there, oh too many times! Please contact us at info@thegiftandbow.com with the subject "RUSH ORDER." Include the details of the gift item you are interested in and when it needs to be delivered by. Dependant on availability and order volume, we will do everything we can to help you get your gift delivered on time. We Got You!!

If the delivery address is located within our delivery areas in the GTA, you are eligible for local delivery. You can input your postal code at checkout to see what delivery options are available for your address. Delivery by courier (local delivery option) allows for hand delivery to the recipients address between 1-3 business days. If there is a specific day you would like your item delivered, please be sure to contact info@thegiftandbow.com to arrange for a scheduled delivery or write a note for us at checkout.

Please rest assured that your gift will remain a surprise. In the case that there is a problem delivering your item, or there is no one at the address to accept the delivery, we may need to contact the recipient to let them know there is a gift waiting for them. We will not reveal what the gift is or who the gift is from if that is your request. The last thing we would want is for your gift to get lost-so we do not leave any of our gift baskets unattended (without approval) at the recipients front door. If the driver is unable to safely deliver the gift and there was no contact information for the recipient, you may be charged a second delivery fee if a second trip is required by the courier.

In order to deliver to multiple addresses, you will have to place separate orders. At this time, the website does not give us the option for multiple shipments in one order. We apologize for the inconvenience. If you have any questions about this process please reach out info@thegiftandbow.com.

We do not offer returns or exchanges. If for some reason you or the recipient are not satisfied with your purchase, please let us know at info@thegiftandbow.com and we will do our very best to resolve the issue. Any breakage that may have occurred in transit must be reported within 48 hours of receipt to be eligible for replacement. We appreciate your understanding and are here to help resolve any issues that may arise.

Yes! Trust us, we know how expensive shipping can be. Unfortunately, as a small business, that's a cost we just can't completely absorb. But, for orders placed over $200, delivery costs are on us! Shipping across Canada available through Canada Post. *Please note, the free shipping is per shipping address. (If you purchase 1 or more gifts that total $200+ and they are going to the same address, they ship for free. If you are looking to purchase more than one gift that totals $200 to send to multiple addresses, checkout will not give you the option for multiple deliveries) If you are looking to ship to multiple addresses, you have to place separate orders. The frustration with website templates, I know! This is something that we will be looking into changing in the future.